Customer support

Frequently asked questions

Waytobill is a payment service provider. We help merchants and their customers to create a safe and secure payment and signing process. When you sign up for a subscription from one of our merchants we're the third party that handles the payment. If you have questions regarding your subscription or why you have received a payment link, please first contact the subscription company.

• I have received a payment link from Waytobill, how do you ensure a safe checkout experience?

  Being aware of scammers and questioning links that are sent to you is very important in today’s online world. One action that Waytobill has taken to make our payment link trustworthy is to not use any shorteners for the URL, this way, you can clearly see the destination of the link before clicking it. To further add to this transparency, we’ve made it possible for the customer to view the product, terms and conditions before signing up and proceeding with the payment. In addition, our checkout is handled through safe HTTPS protocols, 3D security is used to validate all card payments and BankID is used for verifying autogiro payments.

• Where can I find the order confirmation and subscription receipt?

  Your receipt is sent to you by email. If you’re having trouble finding it, try searching for the name of the subscription provider or Waytobill, if you still can’t find it we advise you to check your spam folder. If for some reason you can’t find the receipt after checking these recommendations, please contact the merchant who's providing the subscription.

• Why have I been charged by Waytobill AB when I haven’t bought anything from you?

  Waytobill is a payment service provider, which means that if we’ve withdrawn money from you, you’ve signed up for a subscription or made a donation to one of our merchants. We’re the third party that accepts your payment on behalf of the merchant. Information about the subscription you’ve signed up for, as well as the name of the company that’s providing it and their contact info can be found in the order confirmation you’ve received from us via email.

• How do I cancel my subscription?

  If you’ve signed up for a subscription and you want to cancel it, you have to contact the merchant that is providing the subscription to you. We only handle the payment between you and said merchant. If you’re unsure of what merchant you’ve bought the subscription from, please check the confirmation email which clearly states which merchant and what service or product you ordered.

   

  How to cancel after signing with BankId

  When signing with your BankId you will agree to the specifications of said subscription service. If you regret signing up for a specific subscription, please reach out to the support address to the subscription provider (Merchant) specified in the order confirmation email, sent by Waytobil to the email address you stated in the signing phase. When you send your cancellation request to the subscription provider (Merchant) please also include our email contact@waytobill.com to ensure both the subscription provider (Merchant) and Waytobill are aware of your intent to cancel. If this is done within 14 days of the confirmation email your subscription will be canceled and any payments done will be refunded in a timely manner.

   

• I have a complaint, what do I do?

  If you for some reason are unsatisfied with our process please fill out our contact form below and we will respond within 24 hours.

• How does the regret period work?

  You can always regret your purchase if this is done within the 14 day limit counted from the day you signed.
  
  Please see Konsumentverkets homepage for more details about the regret period:
  https://www.konsumentverket.se/for-foretag/konsumentratt-for-foretagare/om-kunden-angrar-sitt-kop/ 
  https://www.hallakonsument.se/konsumentratt-process/angerratt/ 

• I signed up for a subscription with invoice as the payment method, when will I receive the invoice?

  If on the receipt, it shows that the date of the invoice is the same day or the date already passed, you should have already received the invoice to the same email address as the receipt. If you have received neither the receipt nor the invoice, please contact the merchant who's providing the subscription.